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Coronavirus (Covid-19) Ready Self Catering Holiday Homes in Bournemouth – Reassurance For Guests:

 

We would like all of our guests to know that their safety & security is of the upmost importance to us.  As such we are committed to following the UK government guidelines to reduce the spread of the Coronavirus & we have completed a number of priority actions & COVID-19 risk assessments to protect our customers, our staff & ourselves.

All hard surfaces & areas that come in to contact with guests within our self catering holiday homes are cleaned with warm soapy water followed by a separate clean with disinfectant.  These areas include kitchen worktops, bathrooms, sanitary fittings, chairs, door handles, grab-rails, tables, kitchen floor, TV & console remote controls.  All cloths & mop heads  are used once only.  All soft furnishings & carpets are sprayed with a detergent  disinfectant solution.

We advise all of our guests and professional housekeeping staff to follow the government advice to wash hands frequently with soap and water for 20 seconds & after removing gloves, aprons and other protection used while cleaning & to use hand sanitiser regularly.

We also advise all of our guests & staff to follow the latest UK government advice regarding face coverings & social distancing & further information on this is available (HERE).

As an organisation we are complying with UK Law & helping to break the chain of transmission of the Coronavirus by supporting The NHS Test & Trace. This process requires us to request & record contact details of our customers, visitors & staff. For further information on NHS Test & Trace and how we use your information please click (HERE).

We have introduced a process so that we are able to check the health of our guests prior to their stay as well as a comprehensive cancellation policy for all of our direct bookings so that customers can be given piece of mind when making a booking. Guidance for guests that become unwell during their stay can be found (HERE).

We provide completely ‘contactless’ check in and check out to ensure the handover of keys to our self catering holiday homes can be done in a socially distanced way and keys to our homes are thoroughly sanitised after each guest stay.

We are committed to working towards reducing the spread of The Coronavirus.

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